Privacy Policy for DigiDent Connect

1. Introduction

DigiDent Connect ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website, www.digidentconnect.co.uk (the "Website"), and use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  

2. Information We Collect

We may collect the following types of personal information:

• Information you provide directly:

  • Contact information (e.g., name, email address, phone number) when you contact us via forms or email.

  • Information you provide when registering for any services or events.

  • Information you provide when leaving comments or feedback.

• Information collected automatically:

  • IP address, browser type, operating system, and other technical information.

  • Information about your usage of the Website, including pages visited and time spent on the Website, collected through cookies and similar technologies. For more information please see our cookie policy.

• Information from third parties:

  • We may receive information from third-party service providers who assist us with website analytics or marketing.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our Website and services.

• To respond to your inquiries and provide customer support.  

• To send you information about our services, updates, and promotional materials (where you have consented to receive such communications).

• To analyse website usage and trends.

• To comply with legal obligations.

• To maintain the security of our website.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

• Consent: Where you have given us explicit consent to process your personal information for a specific purpose (e.g., marketing communications).  

• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

• Legitimate interests: Where processing is necessary for our legitimate interests (or those of a third party), provided your rights and interests do not override those interests. This includes improving our services and website security.  

• Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities on our Website. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more detailed information.  

6. Data Sharing and Disclosure

We may share your personal information with:

• Third-party service providers who assist us with website hosting, analytics, and marketing.

• Legal authorities or regulatory bodies when required by law.

• In the event of a business transfer, such as a merger or acquisition.

We will ensure that any third parties we share your information with are bound by appropriate data protection agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.  

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.  

9. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right to access: You have the right to request access to the personal information we hold about you.

• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.  

• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.  

• Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.  

• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.  

• Right to object: You have the right to object to the processing of your personal information in certain circumstances, including direct marketing.  

• Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  

• Right to complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

enquiries@digidentconnect.co.uk

Postal Address Only: No1 Business Centre, 1-1 Alvin Street, Gloucester. GL1 3EJ

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website.  

Last Updated: 21st February 2025

Information Commissioner's Office (ICO)

For more information about your rights and data protection, please visit the ICO website: www.ico.org.uk.